Search
Business Agility in 1:1 Customer Engagement
-
Mission
Business Agility in 1:1 Customer Engagement
5 Module
3 Challenges
3 Std. 50 Min.
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Deployment Manager for 1:1 Customer Engagement
-
Mission
Deployment Manager for 1:1 Customer Engagement
5 Module
5 Challenges
4 Std. 35 Min.
-
Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Modular Enterprise Reuse Foundation
-
Mission
Modular Enterprise Reuse Foundation
4 Module
2 Std. 25 Min.
-
This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...
Pega Email Bot Foundation
-
Mission
Pega Email Bot Foundation
4 Module
5 Challenges
4 Std. 25 Min.
-
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Modul
Email Manager portal
6 Themen
55 Min.
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
-
Modul
Intelligent routing
4 Themen
1 Std.
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Customer Service performance considerations
-
Modul
Pega Customer Service performance considerations
3 Themen
30 Min.
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Email Bot configuration
-
Modul
Pega Email Bot configuration
3 Themen
45 Min.
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Configuring intelligent routing
-
Challenge
Configuring intelligent routing
2 Aufgaben
10 Min.
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...