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Creating a case completion prediction
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Challenge
Creating a case completion prediction
3 Aufgaben
15 Min.
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U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a case from an email
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Challenge
Creating a case from an email
4 Aufgaben
20 Min.
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a chatbot channel
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Challenge
Creating a chatbot channel
5 Aufgaben
15 Min.
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U+ Air wants to use a chatbot to handle ticket cancellation requests through all relevant channels to reduce the workload of customer service...
Creating a churn prediction
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Challenge
Creating a churn prediction
2 Aufgaben
15 Min.
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Creating a churn prediction using a scorecard
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Challenge
Creating a churn prediction using a scorecard
3 Aufgaben
20 Min.
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U+ Bank wants to predict and avoid potential customer churn before it happens. When customers leave a bank, the result is costly in terms of lost...
Creating a churn prediction using an ML model
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Challenge
Creating a churn prediction using an ML model
2 Aufgaben
15 Min.
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Creating a composite tab
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Challenge
Creating a composite tab
2 Aufgaben
5 Min.
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a decision strategy
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Challenge
Creating a decision strategy
3 Aufgaben
25 Min.
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As a Decisioning Architect, you are tasked with designing a basic decision strategy that outputs a Label action with the lowest printing cost. A set...
Creating a Digital Messaging interface
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Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a fraud prediction
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Challenge
Creating a fraud prediction
3 Aufgaben
15 Min.
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...