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MLOps

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action and customer interactions

Pega case management for designers

  • Modul

    Pega case management for designers

    10 Themen

    1 Std. 50 Min.

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Customer Decision Hub for Collections

  • Modul

    Pega Customer Decision Hub for Collections

    6 Themen

    45 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

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