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Training a topic model to improve email routing
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Challenge
Training a topic model to improve email routing
5 Aufgaben
20 Min.
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U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...
Training the email bot to understand topics
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Challenge
Training the email bot to understand topics
1 Aufgabe
15 Min.
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating a dialog
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Challenge
Updating a dialog
1 Aufgabe
15 Min.
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
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Challenge
Updating a Knowledge Buddy
5 Aufgaben
5 Min.
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating existing actions
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Challenge
Updating existing actions
8 Aufgaben
30 Min.
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
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Challenge
Updating existing actions in bulk
7 Aufgaben
25 Min.
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...
Updating the customer composite
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Challenge
Updating the customer composite
2 Aufgaben
5 Min.
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You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...
Using a scorecard for action-level suitability
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Challenge
Using a scorecard for action-level suitability
3 Aufgaben
25 Min.
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business wants to...
Using a scorecard for group-level suitability
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Challenge
Using a scorecard for group-level suitability
3 Aufgaben
20 Min.
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business...
Using behavioral data as predictors
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Challenge
Using behavioral data as predictors
4 Aufgaben
10 Min.
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U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...