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Constellation Adoption
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Mission
Constellation Adoption
5 Module
11 Challenges
12 Std. 10 Min.
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Pega Voice AI
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Mission
Pega Voice AI
8 Module
3 Std. 20 Min.
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Building the customer analytical data model
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Modul
Building the customer analytical data model
9 Themen
1 Std. 55 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Modul
Building the Customer Insights Cache
9 Themen
1 Std. 45 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Extending Constellation UI options
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Modul
Extending Constellation UI options
5 Themen
1 Std. 10 Min.
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Fundamental concepts of Constellation
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Modul
Fundamental concepts of Constellation
3 Themen
40 Min.
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.
Modeling data in Constellation applications
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Modul
Modeling data in Constellation applications
4 Themen
55 Min.
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Tools for debugging Constellation applications
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Modul
Tools for debugging Constellation applications
2 Themen
35 Min.
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.