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Configuring chat queues and routing
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Modul
Configuring chat queues and routing
5 Themen
40 Min.
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a data relationship
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Modul
Creating a data relationship
2 Themen
30 Min.
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating and setting application variables
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Modul
Creating and setting application variables
1 Thema
20 Min.
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Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...
Creating Customer Service data sources
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Modul
Creating Customer Service data sources
1 Thema
10 Min.
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Creating Data Objects
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Modul
Creating Data Objects
3 Themen
30 Min.
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Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Customer Decision Hub predictions
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Modul
Customer Decision Hub predictions
3 Themen
35 Min.
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Defining prediction patterns
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Modul
Defining prediction patterns
2 Themen
20 Min.
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Displaying data with Constellation for Business Architects
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Modul
Displaying data with Constellation for Business Architects
5 Themen
1 Std. 5 Min.
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
eBusiness Services
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Modul
eBusiness Services
4 Themen
40 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...