In Prediction Studio, three option to leverage historical data are available: creating models using Pega machine learning, importing models created in...

Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega’s omnichannel AI delivers the right action during every...

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

The reporting datamart of Pega Adaptive Decision Manager (ADM) is an open data model. As a result, data scientists that work on Pega Customer Decision...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...