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Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Localizing a UI form
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Challenge
Localizing a UI form
3 Aufgaben
45 Min.
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GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Setting up data ingestion
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Challenge
Setting up data ingestion
7 Aufgaben
40 Min.
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The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...