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Predicting fraud
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Modul
Predicting fraud
1 Thema
15 Min.
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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Modul
Predicting missing the Service-Level Agreement
1 Thema
10 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Text analytics for email routing
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Modul
Text analytics for email routing
2 Themen
25 Min.
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Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...
Adding predictors to an adaptive model
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Challenge
Adding predictors to an adaptive model
6 Aufgaben
10 Min.
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U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. The implementation team has set up the...
Adding predictors to an adaptive model in BOE
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Challenge
Adding predictors to an adaptive model in BOE
5 Aufgaben
10 Min.
Pega Customer Decision Hub 8.8 -
U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card and mortgage offers that customers receive on its website. To optimize...
Building models with Pega machine learning
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Challenge
Building models with Pega machine learning
6 Aufgaben
15 Min.
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U+ Bank implements Customer Decision Hub™ to determine which credit card offer to show a customer on the bank's website. To reduce the number of...
Challenging a Predictive Model
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Challenge
Challenging a Predictive Model
3 Aufgaben
10 Min.
Pega Customer Decision Hub '23 -
U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer receives on the U+ Bank website. The bank makes a...
Creating a case completion prediction
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Challenge
Creating a case completion prediction
3 Aufgaben
15 Min.
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U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a churn prediction
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Challenge
Creating a churn prediction
2 Aufgaben
15 Min.
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...