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Customizing the user interface for agents
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Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Debugging and diagnosing automation issues
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Challenge
Debugging and diagnosing automation issues
3 Aufgaben
40 Min.
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The testing team receives a timeout error when testing the login automation using incorrect credentials. To better inform the user and display a user...
Deploying a robotic project
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Challenge
Deploying a robotic project
1 Aufgabe
10 Min.
Pega Robotic Automation 22.1 -
U+ Bank is preparing for the testing portion of its Customer Service application for both attended and unattended robotic process automation. The...
Deploying a solution using configuration files
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Challenge
Deploying a solution using configuration files
3 Aufgaben
20 Min.
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Now with the TrainingCertificationSln complete, you can deploy the solution to the pilot group for further testing. The pilot group has a different...
Dismissing a Citrix logon window
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Challenge
Dismissing a Citrix logon window
4 Aufgaben
20 Min.
Pega Robotic Automation 19.1 -
As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...
Downloading and using a local asset file
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Challenge
Downloading and using a local asset file
2 Aufgaben
15 Min.
Pega Robotic Automation 22.1 -
You are a part of the team building a robotic project for a Customer Support division of a banking company. Your task is to create an automation tha...
Granting robot access and distributing work
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Challenge
Granting robot access and distributing work
7 Aufgaben
30 Min.
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Implementing interactions and activities
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Challenge
Implementing interactions and activities
16 Aufgaben
45 Min.
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When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...
Importing Pega Robot Manager
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Challenge
Importing Pega Robot Manager
2 Aufgaben
15 Min.
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MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...
Installing Package Server
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Challenge
Installing Package Server
2 Aufgaben
15 Min.
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MyTown wants to assign and manage the execution of automations to appropriate tasks by using the Pega Robot Manager™. The deployment of automations to...