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Circumstancing

  • Modul

    Circumstancing

    4 Themen

    55 Min.

    Pega Platform 8.2 Für alle Benutzer sichtbar
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Creating a Pega Platform application

Debugging and performance

  • Modul

    Debugging and performance

    11 Themen

    3 Std.

    Pega Platform 8.2 Für alle Benutzer sichtbar
  • Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

Debugging system performance

Measuring system performance

Promoting rule reuse with relevant records

Reviewing log files

Routing email based on content

  • Modul

    Routing email based on content

    3 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

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