The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...

Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly. 

Using App...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...

GoGoRoad is a roadside assistance application owned by Uplus Auto. GoGoRoad stakeholders want to give customers the ability to create a new assistance...

To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...

During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...