Skip to main content

Misión

Case Management Intermediate

5 Módulos

5 Retos

4 horas 45 minutos

Visible para: All users Applies to: Pega Platform '24.2

Continue learning about Case Management using Pega Platform™.

Intermedio
Case Management
Inglés

Disponible en la siguiente misión:

Senior System Architect v7

The example applications and challenge environments in this mission use the Traditional UI architecture of Pega Platform™. For more information about the Traditional UI architecture, see Traditional UI architecture.

Complete all items labeled as Required to unlock the
mission exercise and test and earn your badge.

Extending Service-Level Agreement configurations

  • Módulo

    Extending Service-Level Agreement configurations

    2 Temas

    25 minutos

  • In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Overriding Case Urgency

  • Reto

    Overriding Case Urgency

    1 Tarea

    10 minutos

  • Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

Parallel processing

  • Módulo

    Parallel processing

    4 Temas

    35 minutos

  • Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Configuring parallel processing

  • Reto

    Configuring parallel processing

    4 Tareas

    20 minutos

  • At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...

Managing concurrent Case access

  • Módulo

    Managing concurrent Case access

    1 Tema

    15 minutos

  • Learn how Pega Platform manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Configuring Case locking

  • Reto

    Configuring Case locking

    1 Tarea

    10 minutos

  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Flow Action processing

  • Módulo

    Flow Action processing

    2 Temas

    20 minutos

  • In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Configuring Flow Action post-processing

  • Reto

    Configuring Flow Action post-processing

    2 Tareas

    10 minutos

  • Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...

Organization records

  • Módulo

    Organization records

    3 Temas

    25 minutos

  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Updating Assignment routing

  • Reto

    Updating Assignment routing

    2 Tareas

    10 minutos

  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

mission badge: Case Management Intermediate

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice