Organization records

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

Intermedio

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Describe the relationships between parts of the organizational structure.

Describe the relationship between Work Groups, Work Queues, and operators.

Modify an existing organizational structure.

Create a Work Group and a Work Queue.

Practique lo que ha aprendido en el siguiente Reto:

Updating Assignment routing v8

Disponible en la siguiente misión:

Case Management Intermediate v6

Temas

Organization records

10 minutos

Configuring Work Groups and Work Queues

5 minutos

Additional tasks for organizational records

5 minutos

Cuestionario del módulo

5 minutos