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Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a Rule
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Módulo
Creating a Rule
5 Temas
45 minutos
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Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Creating custom tabs
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Módulo
Creating custom tabs
2 Temas
25 minutos
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating workgroups and assignment types in Pega Robot Manager
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Módulo
Creating workgroups and assignment types in Pega Robot Manager
1 Tema
10 minutos
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Customizing the customer service user interface
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Módulo
Customizing the customer service user interface
2 Temas
15 minutos
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging
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Módulo
Debugging
3 Temas
22 minutos
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Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Debugging system performance
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Módulo
Debugging system performance
3 Temas
1 h
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Debugging in Pega Robot Studio
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Módulo
Debugging in Pega Robot Studio
4 Temas
25 minutos
Pega Robotic Automation 22.1 -
Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Deploying and assigning robotic automations
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Módulo
Deploying and assigning robotic automations
6 Temas
1 h 5 minutos
Pega Robot Manager 8.5.3 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels.
Diagnostic tools in Pega Robot Studio
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Módulo
Diagnostic tools in Pega Robot Studio
4 Temas
30 minutos
Pega Robotic Automation 22.1 -
As with any application, robotic project errors that cannot be easily debugged or resolved happen in production. The diagnostic tools in Pega Robot...