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Evaluating application data with Insights for Business Architects

Pega positioning for Business Architects

Configuring a dashboard

Content administration

  • Módulo

    Content administration

    10 Temas

    1 h 45 minutos

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • Módulo

    Creating and testing personas

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Low-code defined

Defining a reporting strategy

Designing reports with multiple sources

Modeling data in Constellation applications

  • Módulo

    Modeling data in Constellation applications

    4 Temas

    55 minutos

    Pega Platform '23 Visible to: All users
  • Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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