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Pega Knowledge authoring

  • Módulo

    Pega Knowledge authoring

    3 Temas

    30 minutos

    Visible to: All users
  • This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

Pega Knowledge Buddy overview

  • Módulo

    Pega Knowledge Buddy overview

    3 Temas

    25 minutos

    Pega Knowledge Buddy '24.1 Visible to: All users
  • Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...

Pega Low-Code App Factory introduction

  • Módulo

    Pega Low-Code App Factory introduction

    2 Temas

    22 minutos

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Voice AI introduction

  • Módulo

    Pega Voice AI introduction

    2 Temas

    25 minutos

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Case-Typ „Backlog“ untersuchen

Configuring business conditions

Enabling Pega Customer Decision Hub agents

Importing customer data from a CSV

  • Reto

    Importing customer data from a CSV

    2 Tareas

    10 minutos

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Setting up data ingestion

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