Search
Data and Integration Intermediate
-
Misión
Data and Integration Intermediate
6 Módulos
7 Retos
5 horas 55 minutos
-
Continue learning about data and integration using Pega Platform™.
Senior System Architect
-
Misión
Senior System Architect
3 Misiones
11 Módulos
11 Retos
1 day 8 horas 55 minutos
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Configuring chat queues and routing
-
Módulo
Configuring chat queues and routing
5 Temas
40 minutos
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
DevOps
-
Módulo
DevOps
5 Temas
50 minutos
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Integrating external data
-
Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Setting chat and messaging behavior
-
Módulo
Setting chat and messaging behavior
4 Temas
35 minutos
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Adding a new property to an existing entity
-
Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Configuring a data source
-
Reto
Configuring a data source
1 Tarea
15 minutos
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...