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Integration errors
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Módulo
Integration errors
3 Temas
30 minutos
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Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Integration setting management
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Módulo
Integration setting management
1 Tema
20 minutos
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When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Keyed Data Pages
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Módulo
Keyed Data Pages
1 Tema
15 minutos
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Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Managing data values for Business Architects
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Módulo
Managing data values for Business Architects
5 Temas
1 h 15 minutos
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Pega Voice AI introduction
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Módulo
Pega Voice AI introduction
2 Temas
25 minutos
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Reviewing log files
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Módulo
Reviewing log files
3 Temas
30 minutos
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Saving data to a system of record
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Módulo
Saving data to a system of record
2 Temas
30 minutos
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Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Script adherence
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Módulo
Script adherence
3 Temas
20 minutos
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Simulating an external data source
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Módulo
Simulating an external data source
1 Tema
25 minutos
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Suggested cases
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Módulo
Suggested cases
3 Temas
25 minutos
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.