Search
Modular Enterprise Reuse Foundation
-
Misión
Modular Enterprise Reuse Foundation
4 Módulos
2 horas 25 minutos
-
This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...
Pega Cloud Essentials
-
Misión
Pega Cloud Essentials
3 Módulos
2 horas
Pega Cloud for Government -
Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...
Pega Diagnostic Center Foundations
-
Misión
Pega Diagnostic Center Foundations
4 Módulos
3 horas 25 minutos
-
Pega Diagnostic Center (PDC) provides a holistic view into the inner workings of your applications. With PDC, you can design your system in an optimal...
Application essentials
-
Módulo
Application essentials
4 Temas
40 minutos
-
Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
...
Best practices for keeping your Pega applications running smoothly
-
Módulo
Best practices for keeping your Pega applications running smoothly
3 Temas
25 minutos
-
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Building a Data Model for Business Architects
-
Módulo
Building a Data Model for Business Architects
6 Temas
1 h 35 minutos
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Configuring common phrases for agents
-
Módulo
Configuring common phrases for agents
1 Tema
10 minutos
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customizing the customer service user interface
-
Módulo
Customizing the customer service user interface
2 Temas
15 minutos
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Guiding a customer service agent with dialogs
-
Módulo
Guiding a customer service agent with dialogs
2 Temas
15 minutos
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Offline projects explained
-
Módulo
Offline projects explained
4 Temas
45 minutos
Pega Mobile Client -
Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...