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Adding a new property to an existing entity
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Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Configuring business conditions
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Reto
Configuring business conditions
2 Tareas
5 minutos
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Exercise setup - Development environment
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Reto
Exercise setup - Development environment
1 Tarea
15 minutos
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...
Exercise setup - Orchestrator configuration
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Reto
Exercise setup - Orchestrator configuration
2 Tareas
30 minutos
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To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.
Caution: This step...
Importing customer data from a CSV
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Reto
Importing customer data from a CSV
2 Tareas
10 minutos
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Populating sample data using Monte Carlo data sets
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Reto
Populating sample data using Monte Carlo data sets
5 Tareas
20 minutos
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The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...
Setting up data ingestion
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Reto
Setting up data ingestion
7 Tareas
40 minutos
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The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Use Case - Configuring 1:1 Always-on outbound schedule
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Reto
Use Case - Configuring 1:1 Always-on outbound schedule
2 Tareas
15 minutos
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...
Use Case - Creating a file output template
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Reto
Use Case - Creating a file output template
2 Tareas
15 minutos
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use.
At this...