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Email Bots for Pega Customer Service
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Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2 horas 35 minutos
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Theme Cosmos Section-Based UI for Designers
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Misión
Pega Theme Cosmos Section-Based UI for Designers
1 Misión
5 Módulos
10 horas 17 minutos
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The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...
User Experience (UX) Design
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Misión
User Experience (UX) Design
5 Módulos
1 Reto
3 horas 2 minutos
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The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Best practices for the Pega Cosmos design system
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Módulo
Best practices for the Pega Cosmos design system
7 Temas
1 h 45 minutos
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In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...
Best practices of the Pega Constellation design system
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Módulo
Best practices of the Pega Constellation design system
10 Temas
2 horas 5 minutos
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In this module, learn the best practices for designing in the Pega Constellation design system, including how to work with general design standards...
Business conditions
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Módulo
Business conditions
2 Temas
20 minutos
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating a case from email
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Módulo
Creating a case from email
2 Temas
20 minutos
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Design system history and definition
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Módulo
Design system history and definition
3 Temas
41 minutos
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This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...
Determination of user and business needs
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Módulo
Determination of user and business needs
4 Temas
47 minutos
Pega Platform 8.5 -
This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...
Determining user and business needs
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Módulo
Determining user and business needs
4 Temas
47 minutos
Pega Platform '24 -
This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...