In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

The goal of the Pega Express^™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform^™ provid...

This module provides an overview of Pega Platform™ UX solutions and their advantages.

The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...

GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...

In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...