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Managing desktop runtime configurations remotely

  • Módulo

    Managing desktop runtime configurations remotely

    3 Temas

    20 minutos

    Visible to: All users
  • With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...

Match rules

Monitoring and reporting in Pega Robot Manager

  • Módulo

    Monitoring and reporting in Pega Robot Manager

    6 Temas

    50 minutos

    Pega Robot Manager 8.8 Visible to: All users
  • The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Navigating the Pega Robot Manager Portal

  • Módulo

    Navigating the Pega Robot Manager Portal

    2 Temas

    15 minutos

    Visible to: All users
  • The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...

Organization of work for robots

  • Módulo

    Organization of work for robots

    6 Temas

    55 minutos

    Pega Robot Manager 8.8 Visible to: All users
  • Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

Organization records

Out-of-the-box configurations

Parallel processing

Pausing and resuming Case processing

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