Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

Design reports to analyze Case data and provide insight into processes and workflows.