Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.