Search
Testing engagement policies with personas in Pega Customer Decision Hub
-
Reto
Testing engagement policies with personas in Pega Customer Decision Hub
3 Tareas
15 minutos
-
U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.
To...
Training a topic model to improve email routing
-
Reto
Training a topic model to improve email routing
5 Tareas
20 minutos
-
U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...
Training the email bot to understand topics
-
Reto
Training the email bot to understand topics
1 Tarea
15 minutos
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating a dialog
-
Reto
Updating a dialog
1 Tarea
15 minutos
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
-
Reto
Updating a Knowledge Buddy
5 Tareas
5 minutos
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating existing actions
-
Reto
Updating existing actions
8 Tareas
30 minutos
-
U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
-
Reto
Updating existing actions in bulk
7 Tareas
25 minutos
-
U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...
Updating the customer composite
-
Reto
Updating the customer composite
2 Tareas
5 minutos
-
You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...
Use Case - Adding a new property to an existing entity
-
Reto
Use Case - Adding a new property to an existing entity
2 Tareas
15 minutos
-
After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...
Use Case - Configuring 1:1 Always-on outbound schedule
-
Reto
Use Case - Configuring 1:1 Always-on outbound schedule
2 Tareas
15 minutos
-
In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...