Search
Pega Low-Code App Factory introduction
-
Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
Módulo
Script adherence
3 Temas
20 minutos
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
Módulo
Suggested cases
3 Temas
25 minutos
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
Módulo
Suggested knowledge articles
3 Temas
20 minutos
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Team application development
-
Módulo
Team application development
1 Tema
20 minutos
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Voice AI components
-
Módulo
Voice AI components
2 Temas
15 minutos
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
-
Módulo
Working with Voice AI models
2 Temas
15 minutos
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Configuring application Rulesets
-
Reto
Configuring application Rulesets
1 Tarea
20 minutos
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Exporting an application
-
Reto
Exporting an application
2 Tareas
30 minutos
-
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...