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Pega tools that support Scrum for Business Architects

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Reviewing log files

Attaching PDF files to a case

  • Reto

    Attaching PDF files to a case

    2 Tareas

    10 minutos

    Pega Platform 8.8 Visible to: All users
  • InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Configuring business conditions

Refining an Agile Workbench backlog

Reviewing log files

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