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Pega Digital Messaging

  • Misión

    Pega Digital Messaging

    7 Módulos

    5 Retos

    3 horas 54 minutos

    Pega Customer Service 8.6 Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Creating a case from email

Debugging system performance

Measuring system performance

Mobile apps for Pega applications

Offline processing for mobile apps

  • Módulo

    Offline processing for mobile apps

    7 Temas

    1 h 20 minutos

    Pega Platform 8.2 Visible to all users
  • Pega PlatformTM provides the support for offline processing in mobile apps. Offline-enabled mobile apps allow users to create cases and work on...

Reviewing log files

Routing email based on content

  • Módulo

    Routing email based on content

    3 Temas

    25 minutos

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • Módulo

    Training the email bot

    2 Temas

    20 minutos

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

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