Search
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Refining an Agile Workbench backlog
-
Reto
Refining an Agile Workbench backlog
5 Tareas
30 minutos
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Configuring business conditions
-
Reto
Configuring business conditions
2 Tareas
5 minutos
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...