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Calculating fields using Decision tables
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Módulo
Calculating fields using Decision tables
1 Tema
25 minutos
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In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...
Call treatment settings
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Módulo
Call treatment settings
2 Temas
20 minutos
Pega Customer Service '23 -
Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call...
Capturing and presenting data
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Módulo
Capturing and presenting data
3 Temas
45 minutos
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Case Management
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Módulo
Case Management
11 Temas
1 h 35 minutos
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Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
Case structure design
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Módulo
Case structure design
5 Temas
1 h 10 minutos
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Case structure is one of the most important considerations when designing an application. The topics in this module cover identification of individual...
Pausing and resuming Case processing
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Módulo
Pausing and resuming Case processing
1 Tema
15 minutos
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Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Cases and Events
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Módulo
Cases and Events
3 Temas
20 minutos
Pega Process Mining -
On the Cases and Events page, view key details such as the Case distribution over time. Analyze specific Cases at a detailed level in a table or...
CDH Microjourney Workshop
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Módulo
CDH Microjourney Workshop
2 Temas
20 minutos
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In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.
CDH Solution Alignment Workshop
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Módulo
CDH Solution Alignment Workshop
1 Tema
10 minutos
Pega Customer Decision Hub 8.5 -
In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.
Center-out architecture
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Módulo
Center-out architecture
6 Temas
40 minutos
Pega Customer Service 8.8 -
The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...