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Mission

Case Management Intermediate

5 Modules

5 Défis

4 heures 45 mins

Visible par : All users Applies to: Pega Platform '24.2

Continue learning about Case Management using Pega Platform™.

Intermédiaire
Case Management
Anglais

Disponible dans la mission suivante :

Senior System Architect v7

The example applications and challenge environments in this mission use the Traditional UI architecture of Pega Platform™. For more information about the Traditional UI architecture, see Traditional UI architecture.

Complete all items labeled as Required to unlock the
mission exercise and test and earn your badge.

Extending Service-Level Agreement configurations

  • Module

    Extending Service-Level Agreement configurations

    2 Rubriques

    25 mins

  • In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Overriding Case Urgency

  • Défi

    Overriding Case Urgency

    1 Tâche

    10 mins

  • Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

Parallel processing

  • Module

    Parallel processing

    4 Rubriques

    35 mins

  • Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Configuring parallel processing

  • Défi

    Configuring parallel processing

    4 Tâches

    20 mins

  • At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...

Managing concurrent Case access

  • Module

    Managing concurrent Case access

    1 Rubrique

    15 mins

  • Learn how Pega Platform manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Configuring Case locking

  • Défi

    Configuring Case locking

    1 Tâche

    10 mins

  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Flow Action processing

  • Module

    Flow Action processing

    2 Rubriques

    20 mins

  • In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Configuring Flow Action post-processing

  • Défi

    Configuring Flow Action post-processing

    2 Tâches

    10 mins

  • Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...

Organization records

  • Module

    Organization records

    3 Rubriques

    25 mins

  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Updating Assignment routing

  • Défi

    Updating Assignment routing

    2 Tâches

    10 mins

  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

mission badge: Case Management Intermediate

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