Skip to main content

Module

Intelligent email

Archived

3 Rubriques

20 mins

 Visible to: All users
Intermédiaire Pega Customer Service 8.5 Anglais
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded.

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Après avoir terminé ce module, vous pourrez :

Define the components of the Pega Email Bot
State how Pega Email Bot integrates with an email channel in Pega Customer Service™
Configure suggested replies for email response
Configure keywords for suggested cases

Disponible dans la mission suivante :

Email Bots for Pega Customer Service v2

Rubriques

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Configuring a suggested reply

5 mins

Quiz du module

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice