Organization records

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

Intermédiaire

Case Management

Anglais

Après avoir terminé ce module, vous pourrez :

Describe the relationships between parts of the organizational structure.

Describe the relationship between work groups, work queues, and operators.

Modify an existing organizational structure.

Create a work group and a work queue.

Appliquez ce que vous avez appris dans le Défi suivant :

Updating Assignment routing v5

Disponible dans la mission suivante :

Case Management Intermediate v4

Rubriques

Organization records

10 mins

Configuring Work Groups and Work Queues

5 mins

Additional tasks for organizational records

5 mins

Quiz du module

5 mins