Intelligent email

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Intermédiaire

Anglais

Après avoir terminé ce module, vous pourrez :

Define the components of the Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service™

Configure suggested replies for email response

Configure suggested cases

Disponible dans la mission suivante :

Email Bots for Pega Customer Service v9

Rubriques

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Configuring a suggested reply

5 mins

Pega GenAI features for Pega Email Bot

5 mins

Generating suggested replies with Pega GenAI

5 mins

Quiz du module

5 mins