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Leveraging a churn prediction

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • Défi

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 Tâches

    15 mins

    Visible to: All users
  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Leveraging Insights

  • Défi

    Leveraging Insights

    2 Tâches

    5 mins

    Visible to: All users
  • As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...

Leveraging reports in the contact center

Linking Knowledge articles to service cases

  • Défi

    Linking Knowledge articles to service cases

    4 Tâches

    5 mins

    Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

Localizing a UI form

Managing content

  • Défi

    Managing content

    3 Tâches

    10 mins

    Visible to: All users
  • U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...

Managing data with Toolbox

  • Défi

    Managing data with Toolbox

    5 Tâches

    30 mins

    Visible to: All users
  • The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...

Managing Deployment levels and packages

  • Défi

    Managing Deployment levels and packages

    5 Tâches

    30 mins

    Visible to: All users
  • MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...

Managing deployment packages in Pega Robot Manager

  • Défi

    Managing deployment packages in Pega Robot Manager

    4 Tâches

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...

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