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Leveraging a churn prediction
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Défi
Leveraging a churn prediction
3 Tâches
25 mins
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U+ Bank implements Customer Decision Hub™ to determine which credit card offers to show to customers on its website. As part of the implementation...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
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Défi
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tâches
15 mins
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Leveraging Insights
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Défi
Leveraging Insights
2 Tâches
5 mins
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As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Knowledge articles to service cases
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Défi
Linking Knowledge articles to service cases
4 Tâches
5 mins
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You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Localizing a UI form
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Défi
Localizing a UI form
3 Tâches
45 mins
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GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing content
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Défi
Managing content
3 Tâches
10 mins
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U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...
Managing data with Toolbox
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Défi
Managing data with Toolbox
5 Tâches
30 mins
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The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...
Managing Deployment levels and packages
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Défi
Managing Deployment levels and packages
5 Tâches
30 mins
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MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...
Managing deployment packages in Pega Robot Manager
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Défi
Managing deployment packages in Pega Robot Manager
4 Tâches
30 mins
Pega Robot Manager 8.8 -
MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...