Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.

Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...