In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...