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Leveraging Insights
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Défi
Leveraging Insights
2 Tâches
5 mins
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As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Knowledge articles to service cases
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Défi
Linking Knowledge articles to service cases
4 Tâches
5 mins
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You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Localizing a UI form
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Défi
Localizing a UI form
3 Tâches
45 mins
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GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing content
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Défi
Managing content
3 Tâches
10 mins
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U+Bank updatesits mortgage rates at the beginning of each yearly quarter. You have been tasked with cloning the Monthly interest article, modifying...
Managing data with Toolbox
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Défi
Managing data with Toolbox
5 Tâches
30 mins
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The Robotic Banking company acquires the Pega Finance webpage that offers the Online Bill Pay system. All customer transactions in the Pega Finance...
Managing Deployment levels and packages
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Défi
Managing Deployment levels and packages
5 Tâches
30 mins
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MyTown has completed the development for two automation projects and is ready to begin testing. To facilitate the testing, MyTown wants to deploy both...
Managing deployment packages in Pega Robot Manager
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Défi
Managing deployment packages in Pega Robot Manager
4 Tâches
30 mins
Pega Robot Manager 8.8 -
MyTown has completed the development for automation projects and is ready to begin testing. To facilitate the testing, MyTown will deploy the projects...
Managing runtime configuration
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Défi
Managing runtime configuration
3 Tâches
20 mins
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MyTown users want to manage automation performance and assign tasks using the Pega Robot Manager™ application. The MyTown robotic development teams...
Manipulating application data in Dev Studio
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Défi
Manipulating application data in Dev Studio
3 Tâches
20 mins
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To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...