Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...

The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...

Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...