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The Prepare phase and project kickoff

  • Module

    The Prepare phase and project kickoff

    7 Rubriques

    1h 15 mins

    Visible to: All users
  • The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...

Toolbox usage for basic automations

Toolbox usage for simple automations

  • Module

    Toolbox usage for simple automations

    8 Rubriques

    50 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...

UseKeys property

Working with Voice AI models

  • Module

    Working with Voice AI models

    2 Rubriques

    15 mins

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Adding and configuring adapters

Adding framework components to a solution

Applying advanced automation techniques and best practices

  • Défi

    Applying advanced automation techniques and best practices

    5 Tâches

    35 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...

Attaching PDF files to a case

  • Défi

    Attaching PDF files to a case

    2 Tâches

    10 mins

    Pega Platform 8.8 Visible to: All users
  • InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Configuring business conditions

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