As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...