Extending Service-Level Agreement configurations

In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment. Additionally, you can modify default urgency settings to prioritize one case type over another case type and allow users to override the calculated urgency for specific cases as needed.

中級

Case Management

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Identify the benefit of delaying service-level agreement processing

Configure a service-level agreement record to delay service-level processing

Identify the components of case urgency

Configure the default urgency for a case type

Override the default urgency for a case

このモジュールは、下記のミッションにも含まれています。

Case Management Intermediate v1

トピック

Delayed Service-Level Agreement processing

10 分

Configuring delayed service-level processing

5 分

Assignment Urgency

15 分

Adjusting initial urgency for an assignment

5 分

モジュールクイズ

5 分