Search
Pega Voice AI
-
ミッション
Pega Voice AI
7 モジュール
2 時間 25 分
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
User Experience Foundation
-
ミッション
User Experience Foundation
11 モジュール
10 チャレンジ
7 時間 20 分
-
Begin your journey to learn about Pega’s User Experience capability.
Authenticating customers using Digital Messaging
-
モジュール
Authenticating customers using Digital Messaging
2 トピック
20 分
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
UX design basics
-
モジュール
UX design basics
7 トピック
40 分
-
This module introduces Pega's approach to UX and describes UX best practices for enterprise.
Business conditions
-
モジュール
Business conditions
2 トピック
20 分
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Call transfers
-
モジュール
Call transfers
2 トピック
15 分
-
Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Coexistence for Constellation service requests
-
モジュール
Coexistence for Constellation service requests
5 トピック
40 分
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configuring UI elements
-
モジュール
Configuring UI elements
2 トピック
20 分
-
Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
-
モジュール
Configuring a dashboard
1 トピック
15 分
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
-
モジュール
Configuring Portal content
2 トピック
20 分
-
Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.