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Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating Customer Service data sources
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モジュール
Creating Customer Service data sources
1 トピック
10 分
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
DevOps
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モジュール
DevOps
5 トピック
50 分
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Digital messaging
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モジュール
Digital messaging
3 トピック
25 分
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Pega Express introduction
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モジュール
Pega Express introduction
3 トピック
20 分
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Extending Constellation UI options
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モジュール
Extending Constellation UI options
5 トピック
1時間 10 分
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Form autofill
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モジュール
Form autofill
3 トピック
20 分
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Fundamental concepts of Constellation
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モジュール
Fundamental concepts of Constellation
3 トピック
40 分
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.
Getting started with Digital Messaging
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モジュール
Getting started with Digital Messaging
2 トピック
15 分
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...