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Accessibility Essentials
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ミッション
Accessibility Essentials
5 モジュール
5 時間 35 分
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According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
Pega Theme Cosmos Section-Based UI for Designers
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ミッション
Pega Theme Cosmos Section-Based UI for Designers
1 ミッション
5 モジュール
10 時間 17 分
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The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...
Accessibility foundations
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モジュール
Accessibility foundations
4 トピック
50 分
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Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.
For Dragon Naturally Speaking users, leverage...
Accessibility in your project plan
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モジュール
Accessibility in your project plan
5 トピック
1時間 5 分
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Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Best practices for building accessibility into Pega applications
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モジュール
Best practices for building accessibility into Pega applications
5 トピック
1時間 15 分
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business case for accessibility
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モジュール
Business case for accessibility
3 トピック
35 分
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Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Form autofill
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モジュール
Form autofill
3 トピック
20 分
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
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モジュール
Pega Voice AI introduction
2 トピック
25 分
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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モジュール
Script adherence
3 トピック
20 分
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
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モジュール
Suggested cases
3 トピック
25 分
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.