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24.1 Ready

  • ミッション

    24.1 Ready

    3 ミッション

    1 モジュール

    19 時間 15 分

    Pega Platform '24.1 Visible to: All users
  • This mission covers the latest Pega Platform™ changes in the Pega Infinity™ 24.1 release.

Innovation with Pega GenAI

  • ミッション

    Innovation with Pega GenAI

    6 モジュール

    6 チャレンジ

    3 時間 40 分

    Visible to: All users
  • Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality...

Pega Knowledge Buddy

  • ミッション

    Pega Knowledge Buddy

    3 モジュール

    3 チャレンジ

    2 時間 50 分

    Pega Knowledge Buddy '24.1 Visible to: All users
  • This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI...

24.1 Release notes

  • モジュール

    24.1 Release notes

    2 トピック

    25 分

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Accelerating application building with Pega GenAI Blueprint

  • モジュール

    Accelerating application building with Pega GenAI Blueprint

    3 トピック

    20 分

    Pega Platform '24.1 Visible to: All users
  • Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...

Advanced Buddy features

  • モジュール

    Advanced Buddy features

    5 トピック

    45 分

    Pega Knowledge Buddy '24.1 Visible to: All users
  • In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...

Content administration

  • モジュール

    Content administration

    10 トピック

    1時間 45 分

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • モジュール

    Creating and testing personas

    2 トピック

    15 分

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Low-code defined

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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