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Accessibility in your project plan

  • モジュール

    Accessibility in your project plan

    5 トピック

    1時間 5 分

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Advanced Buddy features

  • モジュール

    Advanced Buddy features

    5 トピック

    45 分

    Pega Knowledge Buddy '24.1 Visible to: All users
  • In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...

Best practices for building accessibility into Pega applications

  • モジュール

    Best practices for building accessibility into Pega applications

    5 トピック

    1時間 15 分

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Pega positioning for Business Architects

Business case for accessibility

  • モジュール

    Business case for accessibility

    3 トピック

    35 分

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Content administration

  • モジュール

    Content administration

    10 トピック

    1時間 45 分

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • モジュール

    Creating and testing personas

    2 トピック

    15 分

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Low-code defined

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

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