Search
Pega tools that support Scrum for Business Architects
-
モジュール
Pega tools that support Scrum for Business Architects
6 トピック
1時間 45 分
-
Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Business case for accessibility
-
モジュール
Business case for accessibility
3 トピック
35 分
-
Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Business conditions
-
モジュール
Business conditions
2 トピック
20 分
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Call transfers
-
モジュール
Call transfers
2 トピック
15 分
-
Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Claim navigation in Pega Smart Claims Engine
-
モジュール
Claim navigation in Pega Smart Claims Engine
5 トピック
1時間 20 分
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
-
モジュール
Coexistence for Constellation service requests
5 トピック
40 分
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configuring a CTI Link
-
モジュール
Configuring a CTI Link
2 トピック
15 分
-
The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring chat queues and routing
-
モジュール
Configuring chat queues and routing
5 トピック
40 分
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
モジュール
Configuring common phrases for agents
1 トピック
10 分
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring customer verification
-
モジュール
Configuring customer verification
2 トピック
20 分
-
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...